Customer Service Representative
hace 2 días
Bettertal Digitals Inc. is seeking an experienced Customer Service Representative to join our team in the Carolina region.
About the RoleThis is a full-time position responsible for evaluating customer interactions across all contact touchpoints, continuously monitoring service levels to identify trends and patterns that affect the overall customer experience, and engaging in customer listening to identify pain points and expectations.
Responsibilities- Evaluate customer interactions across all contact touchpoints
- Continuously monitor service levels to identify trends and patterns that affect the overall customer experience
- Engage in customer listening to identify pain points and expectations
To be successful in this role, you will need:
- A Graduate or Bachelor's Degree preferred in management or similar field
- Understanding of contact center operations, roles, equipment, standards, and procedures
- Excellent organizational skills to effectively manage day-to-day project and operational tasks, establish priorities, and be flexible to accommodate changes in priorities to reflect the needs of the work environment
- Must have experience with Microsoft Office products (i.e., PowerPoint, Visio, Teams, Outlook)
- Bilingual (written and verbal) communication skills at a business level are a plus
The estimated salary for this role is $55,000 - $65,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings plan, and paid time off.
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