Customer Service Representative

hace 2 días


Carolina, Carolina, Puerto Rico Betternal Digitals Inc. A tiempo completo
Job Description

Bettertal Digitals Inc. is seeking an experienced Customer Service Representative to join our team in the Carolina region.

About the Role

This is a full-time position responsible for evaluating customer interactions across all contact touchpoints, continuously monitoring service levels to identify trends and patterns that affect the overall customer experience, and engaging in customer listening to identify pain points and expectations.

Responsibilities
  • Evaluate customer interactions across all contact touchpoints
  • Continuously monitor service levels to identify trends and patterns that affect the overall customer experience
  • Engage in customer listening to identify pain points and expectations
Requirements

To be successful in this role, you will need:

  • A Graduate or Bachelor's Degree preferred in management or similar field
  • Understanding of contact center operations, roles, equipment, standards, and procedures
  • Excellent organizational skills to effectively manage day-to-day project and operational tasks, establish priorities, and be flexible to accommodate changes in priorities to reflect the needs of the work environment
  • Must have experience with Microsoft Office products (i.e., PowerPoint, Visio, Teams, Outlook)
  • Bilingual (written and verbal) communication skills at a business level are a plus
Compensation and Benefits

The estimated salary for this role is $55,000 - $65,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings plan, and paid time off.



  • Carolina, Carolina, Puerto Rico Empower Human Resources A tiempo completo

    Customer Service Agent Job SummaryWe are Empower Human Resources, and we are seeking a dedicated Customer Service Representative to provide exceptional customer service and support to our clients. Key Responsibilities• Communicate with customers via phone and provide excellent phone etiquette and communication skills.• Conduct outbound calling to follow...


  • Carolina, Carolina, Puerto Rico Empower Human Resources A tiempo completo

    Customer Service RepresentativeWe are seeking a dedicated professional to provide exceptional customer service and support to our clients. The ideal candidate will be responsible for communicating with customers via various channels, demonstrating excellent phone etiquette and communication skills, and conducting outbound calling to follow up with customers....


  • Carolina, Carolina, Puerto Rico Betternal Digitals Inc. A tiempo completo

    Job SummaryBetternal Digitals Inc. seeks a skilled Customer Service Representative - Carolina to join its team. As a key member of the customer-facing team, you will be responsible for evaluating customer interactions, monitoring service levels, and identifying trends and patterns that impact the customer experience.Graduate or Bachelor's Degree in...


  • Carolina, Carolina, Puerto Rico Walgreens A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Representative to join our team at Walgreens.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. As a Pharmacy Customer Service Representative, you will be responsible for providing...


  • Carolina, Carolina, Puerto Rico GE Appliances, a Haier company A tiempo completo

    About the RoleWe're seeking a skilled Inbound Customer Service Representative to join our team at GE Appliances, a Haier company. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our customers.ResponsibilitiesProvide top-notch customer service via phone, email, and chat.Offer solutions to customer...


  • Carolina, Carolina, Puerto Rico Jobtracks A tiempo completo

    Job OpportunityJobtracks is seeking a Customer Service Provider to join our team in the metro area. The ideal candidate will have previous customer service experience and be able to provide excellent support to our clients.RequirementsPrevious customer service experienceCurrent driver's licenseGood Conduct CertificateComplete availabilityBilingualAt...


  • Carolina, Carolina, Puerto Rico Pss Pathfinders,Inc A tiempo completo

    Pss Pathfinders,Inc is seeking a Customer Service Staff member to answer calls, make reservations, and clarify fees with clients. Key qualifications include a minimum high school or Associate degree, preferably, and being fully bilingual with excellent verbal and written communication skills. Additionally, a current PR driver's license and a customer...


  • Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job SummaryThe ideal candidate for this role will be a friendly and attentive individual who is able to provide excellent customer service in a fast-paced environment. Responsibilities will include greeting guests, processing transactions, and providing information about the hotel and its services.Key ResponsibilitiesProvide exceptional customer service to...


  • Carolina, Carolina, Puerto Rico Jobtracks A tiempo completo

    Jobtracks offers an exciting opportunity as a Customer Service Provider in the metro area.We are seeking individuals with previous customer service experience, preferably, to join our team and provide excellent service to our clients.The ideal candidate will have a current driver's license, Good Conduct Certificate, and complete availability. Bilingual...


  • Carolina, Carolina, Puerto Rico Sonesta Hotels A tiempo completo

    Job Overview">We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Sonesta Hotels. As a key member of our front office staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay is comfortable and memorable.


  • Carolina, Carolina, Puerto Rico Pss Pathfinders,Inc A tiempo completo

    About UsPss Pathfinders, Inc. is a reputable car rental company seeking highly skilled individuals to fill the role of Customer Service Staff. Estimated Salary: $45,000 - $55,000 per year Job Description: This position involves providing exceptional customer service to clients, answering calls, making reservations, and addressing their concerns about fees....


  • Carolina, Carolina, Puerto Rico Walgreens A tiempo completo

    About this opportunityWalgreens, a leading health and wellness company, is seeking a skilled Pharmacy Customer Service Associate to join its team. As a key member of the pharmacy team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and providing support to the pharmacy staff.Key...

  • Customer Service Liaison

    hace 2 semanas


    Carolina, Carolina, Puerto Rico Msss A tiempo completo

    Job Description:A Customer Service Liaison plays a vital role in ensuring seamless service delivery for clients. As a liaison between clients and service providers, they assess client needs, coordinate service plans, and monitor progress. Key responsibilities include managing schedules, facilitating communication, and providing support to guarantee client...


  • Carolina, Carolina, Puerto Rico Protalents A tiempo completo

    About ProtalentsProtalents is a dynamic company seeking an experienced Customer Service Ambassador to join our team at the Carolina airport. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service and ensuring seamless experiences for our clients.Compensation PackageWe offer a competitive salary of $35,000 -...


  • Carolina, Carolina, Puerto Rico Trilogy Spa Holdings A tiempo completo

    Job Summary: The Front Desk Receptionist is a critical member of the Trilogy Spa Holdings team, responsible for delivering exceptional customer experiences and ensuring seamless operations. Key responsibilities include providing guests with comprehensive guidance on spa procedures and services, booking appointments, and maintaining high levels of customer...


  • Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job SummaryThe Guest Services Agent, also known as the Customer Service Ambassador, plays a pivotal role in ensuring that guests have an exceptional experience during their stay at Highgate. This individual is responsible for providing top-notch service, attending to guest needs, and maintaining a welcoming atmosphere throughout the hotel.About...

  • Front Desk Representative

    hace 2 semanas


    Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job SummaryThe Front Desk Representative is responsible for delivering exceptional customer service to all guests, while maintaining a high level of productivity and efficiency. This role requires a unique blend of technical skills, communication abilities, and problem-solving expertise.Key Responsibilities Greet and welcome guests in accordance with...

  • Coffee Service Associate

    hace 15 horas


    Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    OverviewThe Coffee Service Associate is a vital member of our Highgate team, responsible for providing exceptional customer service and ensuring a seamless guest experience. With a focus on quality and efficiency, this role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Job...


  • Carolina, Carolina, Puerto Rico Trilogy Spa Holdings A tiempo completo

    Job Summary:The Front Desk Receptionist is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments, retail sales, and checking in and checking out all guests in a professional manner.Responsibilities:Understand and abide by Trilogy and Well & Being Spa policies...


  • Carolina, Carolina, Puerto Rico Pss Pathfinders,Inc A tiempo completo

    About Pss Pathfinders,IncWe are a reputable car rental company seeking an exceptional Customer Service Ambassador - Rental Experience Specialist to join our team. This role is responsible for providing outstanding service to our customers, ensuring their rental experience is seamless and memorable.Job DescriptionThis is a customer-facing position that...