Poolside Ambassador

hace 1 día

Carolina, Carolina, Puerto Rico Trilogy Spa Holdings A tiempo completo
Company Overview
We are Trilogy Spa Holdings, a boutique spa management company dedicated to creating innovative, service-centric, and performance-optimized branded spas in the hospitality industry. Our team of experienced spa operators and hospitality industry veterans drives our success.

Job Summary
The Poolside Spa Ambassador is responsible for providing poolside guests with comprehensive and professional guidance on spa procedures, services, and products. This role requires excellent communication skills, problem-solving skills, and a high level of customer service standards. The ideal candidate will be outgoing, high-energy, and able to maintain a high level of professionalism at all times.

Responsibilities
  • Understand and abide by TRILOGY and Well & Being Spa policy and procedures.
  • Greets patrons with a friendly and sincere welcome upon arrival.
  • Provides exceptional, courteous, and friendly customer service to poolside guests, offering introductory spa services, including light hand, foot, and scalp treatments, lotion application, and facial spritz.
  • Offers accurate, up-to-date information on Well & Being Spa services, fitness classes, and amenities, products, and special promotions.
  • Promotes and upsells products and services to poolside guests.
  • Maintains safety, sanitation, and disinfection standards.
  • Communicates guest complaints to Spa Management.

Qualifications
  • High School diploma or equivalent.
  • Current State Massage Therapy License.
  • Authorized to work in the US.
  • At least 2-3 years of experience in Massage Therapy.
  • Minimum of 1 year of customer service-related experience, preferably in a luxury resort environment.
  • Approachable, customer service-oriented personality.
  • Ability to work in a fast-paced, high-volume environment while maintaining professionalism.
  • Passionate about customer service, spa, hospitality, hotel, and/or restaurant.
  • Flexible schedule, including days, nights, holidays, and weekends.
  • Outgoing, high-energy, polished, professional, and strong command of both written and verbal English and Spanish.
  • Able to stand for long periods of time.
  • Organized, timely, and detailed-oriented.

Benefits/Perks
  • Medical, Dental, and Vision (Full-Time Employees only)
  • 401K Matching
  • PTO – Paid/Holiday Time Off
  • VTO – Voluntary Time Off
  • Discounts on Retail Products, Spa, and Fitness Services
  • Employee Lunch
  • Use of Fitness Facilities

Compensation: $12.00 per hour + Gratuity Pool + Retail Commission Compensation: $12.00 per hour

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