Patient Service Representative

hace 2 semanas


San Juan, San Juan, Puerto Rico Advocate Health A tiempo completo

Job Summary: We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. In this per diem opportunity, you will play a vital role in providing exceptional patient care and support services.

Responsibilities:

  1. Provide efficient and high-quality service to patients, responding to their inquiries and requests in a timely and professional manner.
  2. Ensure the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
  3. Uphold standards of the practice and of the medical group for accurate and timely medical records.

Requirements:

  • High school diploma or equivalent.
  • Required to pass 6 week MSO training program immediately after hire to be assigned to a practice.
  • Two to three years customer service experience in a high-volume, high-stress environment.
  • Experience handling difficult caller/customers/patients and multiple tasks simultaneously.
  • CRT/PC experience in a customer service setting and working knowledge of the BAR and scheduling sections of the IDX system are preferred.

Working Conditions:

  • Ability to function in a high-volume, multiple-task environment, possibly in a crowded or closely shared workspace.
  • Exposure to ill patients and ability to work under stressful conditions with demanding customers.
  • Possible travel to various AMG practice sites or to ancillary settings for practicums, training programs, and/or temporary assignments.


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