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Patient Service Representative

hace 1 mes


San Juan, San Juan, Puerto Rico Dental Care Alliance A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Dental Care Alliance. As a key member of our clinical team, you will be responsible for providing exceptional patient service and satisfaction while operating in a team-based environment.

Key Responsibilities
  • Provide a high level of patient service and satisfaction through effective communication and interpersonal skills.
  • Support all staff members and patients in the office by answering phones, handling patient inquiries, making appointments, and assisting with treatment plans.
  • Operate in a team-based environment, demonstrating flexibility and adaptability in handling requests and projects assigned by other staff and/or the Office Manager.
  • Provide exceptional customer service through greeting, scheduling appointments, and assisting with inquiries and phone calls.
  • Create a warm and welcoming atmosphere by acknowledging, smiling, and greeting patients upon arrival and dismissal.
  • Demonstrate responsiveness by promptly addressing patient questions and concerns in alignment with DCA Policies.
  • Answer telephones, schedule appointments, maintain appointment books, confirm appointments, and follow up on no shows/cancellations.
  • Register patients on sign-in sheets, post charges and payments to patient accounts, and check voice-mail on a daily basis.
  • Maintain a clean and friendly waiting area for patients.
Requirements
  • Previous experience in a dental, medical, or other healthcare office is highly valued.
  • Knowledge of insurance plans (HMO/PPO) is a plus.
  • Experience answering telephones and demonstrating exceptional customer service skills are essential.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong communication and interpersonal skills, with a focus on providing exceptional patient service.
About Dental Care Alliance

Dental Care Alliance is a dynamic and innovative dental support organization that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is collaborative, inclusive, and supportive of our patients and employees. We celebrate our differences and recognize the value they bring to our patients and employees. DCA is proud to be an equal opportunity workplace and is committed to providing a safe and respectful environment for all employees and patients.