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Customer Service Representative
hace 4 semanas
Sagility LLC is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.
Job Title: Remote Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. As a key member of our Call Center, you will provide exceptional service to our clients, ensuring their needs are met and exceeded.
Responsibilities:- Manage all incoming calls promptly and effectively
- Conduct research to provide effective solutions for customer issues
- Document all calls accurately
- Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
- Strive to achieve daily team quality and customer satisfaction goals
- 18 years of age or older
- High School Diploma or equivalent
- Minimum of 1 year in a single job, preferably in a call center customer service environment
- Reliable attendance with no missed time in the first 90 days
- Ability to type 25 wpm
- Strong oral and written communication skills
- Comfort with desktop computer systems
- Hardwired internet connection with speeds greater than 5MB upload and 10MB download
- Secure, private work area at home
- Flexible schedule availability (Monday-Saturday)
- Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
- Performance incentives
- Paid training in a state-of-the-art video training environment
- Comprehensive health plan available after 90 days
- Employee wellness and engagement programs
- Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives
Sagility LLC is an Equal Opportunity Employer/Vet/Disability. Location: Work@Home Louisiana, United States of America.
