Customer Service Representative
hace 4 semanas
Fifth Third Bank is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our financial center, you will be responsible for providing exceptional customer service, resolving complex customer issues, and leading a team of customer service representatives.
Key Responsibilities:- Provide premier customer satisfaction by consistently answering customer questions, finding solutions to customer issues, and maintaining a caring attitude.
- Act with confidence and sound judgment in decision-making and problem resolution, while maintaining a position of trust and responsibility.
- Perform daily office responsibilities, including cash withdrawal and check signing approvals, and maintain a balancing record in line with policy.
- Lead and develop a team of customer service representatives, providing training and guidance as needed.
- Monitor the operation behind the CSR line, delegate work, and take issues to Customer Services Manager as needed.
- High school diploma/GED required; 3+ years of CSR experience preferred.
- Ability to demonstrate advanced math functions and interact comfortably and confidently with the public.
- Must have the ability to communicate via written or verbal format, at a professional level common within a business setting.
- Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.
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