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Patient Service Representative
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As a valued member of our team at Physical Rehabilitation Network, you will play a crucial role in providing exceptional customer service and administrative support to ensure a seamless experience for our patients.
Key Responsibilities:- Patient Interaction: Greet and welcome patients with professionalism and warmth, schedule appointments, and manage patient inquiries both in person and over the phone.
- Administrative Support: Maintain accurate patient records, ensure all documentation is complete, and assist in keeping the front office area organized.
- Communication and Coordination: Liaise effectively between patients, clinical staff, and other departments within the facility, communicate clearly and professionally to address patient concerns or questions.
- Miscellaneous Operations: Maintain a clean and organized reception area, assist in managing inventory and ordering office supplies as needed, and participate in team meetings to contribute ideas for process improvement.
Requirements: High school diploma or equivalent, proven experience in a customer service role, preferably in a healthcare setting, proficiency in using office software and scheduling systems, strong interpersonal skills, and the ability to maintain professionalism in a fast-paced environment.
Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.
