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Patient Service Coordinator

hace 2 meses

San Juan, San Juan, Puerto Rico Lenox Hill Radiology A tiempo completo
Job Title: Patient Service Representative

At Lenox Hill Radiology, we are committed to delivering exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring a positive experience for our patients.

Key Responsibilities:
  • Greet and register patients in a friendly and service-oriented manner.
  • Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
  • Collect and log all co-pays and fees.
  • Answer/transfer incoming phone calls.
  • Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
  • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Coordinate with the back-office staff for timely and effective care of patients.
Requirements:
  • Genuinely passionate about customer service and exercise sound judgment and an ability to remain professional in all situations.
  • Able to demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues.
  • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
  • High School Diploma or GED.
  • Intermediate to advanced computer skills.
  • Strong multitasking and communication skills.
  • Experience providing exceptional customer service.
  • Medical terminology knowledge and recent medical/radiology office experience is preferred.
Pay and Benefits:

Pay Range: USD $16.00 - USD $25.00 /per hour

Shift: Mornings

Shift Variations: Monday through Friday 8am to 4:30pm