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Patient Service Representative
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We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a key member of our medical office staff, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.
Key Responsibilities- Provide efficient and effective customer service to patients and families, responding to inquiries and resolving issues in a timely and professional manner.
- Manage patient scheduling, registration, and billing processes, ensuring accurate and up-to-date information is maintained in our patient accounting system.
- Assist clinical staff in maintaining accurate and complete medical records, ensuring compliance with regulatory requirements.
- Collect payment from patients at the time of service, ensuring maximum revenue collection and accurate follow-up billing information.
- Develop and maintain strong relationships with patients, families, and healthcare providers, providing exceptional service and support.
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Two to three years of customer service experience in a high-volume, high-stress environment.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong problem-solving skills, with the ability to resolve complex issues in a timely and professional manner.
- Ability to work in a fast-paced environment, with multiple tasks and priorities.
This position requires the ability to work in a high-volume, fast-paced environment, with frequent exposure to patients and families. The ideal candidate will be able to work effectively in a team environment, with strong communication and interpersonal skills.