Customer Service Liaison
hace 3 días
**Job Overview**
At Di Lavoro Group, LLC, we are seeking an exceptional Customer Service Liaison to join our team. This role plays a vital part in ensuring that our customers receive top-notch support and service.
**Key Responsibilities**
- Respond promptly and professionally to customer inquiries via various communication methods, including phone calls, emails, chats, and social media.
- Identify and address customer needs by providing guidance on specific features and functionalities.
- Perform remote troubleshooting using diagnostic techniques and pertinent questions to resolve issues efficiently.
- Follow up on unresolved cases to ensure timely resolution and maintain high levels of customer satisfaction.
- Refer complex or unresolved customer grievances to designated departments for further investigation and resolution.
- Develop strong relationships with customers by delivering positive experiences and exceeding their expectations.
- Troubleshoot system problems, diagnose software faults, and implement effective solutions.
- Train end-users on software programs and functionality to enhance their productivity and efficiency.
- Maintain detailed records of customer interactions, feedback, and resolutions to track progress and identify areas for improvement.
**Requirements**
- Bachelor's degree or equivalent work experience.
- One to three years of experience processing payroll and managing support tickets from initial inquiry to triage, escalation, and resolution.
**Benefits**
This role offers a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation. If you are a motivated and customer-focused individual who excels in providing exceptional support, please submit your application for this exciting opportunity.
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