Business Process Analyst
hace 2 meses
Job Description:
At Popular, we're seeking a skilled Business Process Analyst to join our team. As a key member of our operations team, you'll be responsible for performing account reconciliations, investigating discrepancies, and implementing process improvements to drive business excellence.
Responsibilities:
- Investigate and analyze reconciliation items, identifying root causes and implementing corrective actions.
- Maintain accurate records of referred reconciliation items and their follow-ups with insurance companies and other stakeholders.
- Prepare and submit monthly income accruals related to pending reconciliations.
- Collaborate with the business to ensure cases included in accruals are billed and removed during the next month.
- Support the investigation and analysis unit in various functions, including check payments, registrations, and printing.
- Identify cases requiring Unclaimed Funds reporting and implement alternate procedures to reach customers.
- Design, develop, and implement improvement projects for our Insurance Business.
Requirements:
- Bachelor's degree in Accounting or related field.
- At least one or two years of related experience.
- Excellent customer service skills.
- Proficiency in Microsoft Office applications (Word, Excel, etc.).
- Detail-oriented with analytical aptitude.
- Effective communication and writing skills in both English and Spanish.
Benefits:
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, as well as opportunities for growth and professional development. If you're passionate about delivering exceptional results and driving business excellence, we encourage you to apply for this exciting opportunity.
About Us:
Popular is Puerto Rico's leading financial institution, dedicated to making our customers' dreams come true through innovative financial solutions. We value diversity, resilience, and determination, and we're committed to being an essential part of our communities, even in times of crisis.
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