Desktop Support Specialist
hace 2 semanas
**Job Information**
* Job Title: Desktop Support Technician
* Job Category: Information Technology
**Job Details**
* Job Location: Administration 187 - Mesa, AZ
* Position Type: Full Time
* Education Level: High School
* Salary Range: $18.00 - $25.00 Hourly
* Travel Percentage: Up to 50%
* Job Shift: Day
**Job Description**
Child Crisis Arizona has been a symbol of hope since 1977, responding to the call of our community to prevent and intervene in child abuse and neglect. Our mission is to provide children and youth in Arizona a safe environment, free from abuse and neglect by creating strong and successful families. The IT Department is seeking an IT Technician to join our team. The ideal candidate is compassionate, energetic, reliable, and hard-working, with a commitment to providing the best possible technical service to our staff. Key responsibilities include diagnosing, repairing, and maintaining hardware and software, installing and configuring computer hardware, and providing IT desktop support for the organization. The successful candidate will be responsible for coordinating and resolving onsite and remote IT issues, interacting with personnel from different departments at different levels to troubleshoot their technical needs, and implementing IT solutions to ensure staff workstations meet company and staff requirements. Required qualifications include a High School Diploma, at least six months experience in a help desk or desktop support function, a personal vehicle for daily use, and a level one fingerprint clearance card. The ideal candidate will have proficiency with Microsoft Office Professional programs, experience with Microsoft Office 10, 16, and 19, working knowledge of Internet security and data privacy principles, and routine troubleshooting methodologies. Self-directed and capable of researching solutions, the successful candidate will be able to work with considerable independence, perform laptop and desktop provisioning, deployment, troubleshooting, repair, and maintenance of hardware and software throughout the organization, and troubleshoot basic internet connection issues. Excellent communication and interpersonal skills are essential, as is the ability to communicate with users in non-technical terms. The successful candidate will also have a valid Arizona Driver's license with an acceptable 5-year driving record. As a valued member of our team, Child Crisis Arizona will provide medical, dental, and vision coverage, a health savings account, a flexible spending account, 401K with company match, and generous PTO, as well as quarterly staff appreciation activities and training and ongoing professional development opportunities.
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