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IT Desktop Support Specialist
hace 2 meses
We are seeking an experienced IT Desktop Support Technician to join our team at Tad PGS, Inc. in Laurel, MD. As a key member of our IT team, you will provide top-notch support services to our customers, ensuring their desktop systems are running smoothly and efficiently.
Key Responsibilities:
- Provide onsite IT support services for customers, including incident response, delivery, and system set-up of new and repaired computers.
- Work on primarily Microsoft Windows, Macintosh, and Linux systems, researching, analyzing, diagnosing, and resolving issues with customer systems.
- Perform computer imaging, including software and hardware validation and pre-delivery testing.
- Record and create documentation, and assist in other team areas as needed.
- Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed.
Requirements:
- Bachelor's degree or equivalent work experience.
- At least 5 years of recent IT-related Tier 2 Enterprise technician work experience.
- Valid Driver's License and ability to drive company vehicle on and off campus.
- Ability to obtain and maintain a DoD Secret Clearance.
- U.S. Citizenship.
- Ability to troubleshoot and resolve technical problems for users, to independently resolve widely varying complex problems using current job knowledge, research, and external resources.
- Hardware experience to include Intel-based desktops, laptops, and printers.
- Operating System (OS) experience to include Windows and Mac OS.
- Networking experience to include a strong understanding of TCP/IP and DNS; and an understanding of Active Directory and Exchange.
- Strong verbal and written communication skills.
- Ability to obtain a Dell Certified Enterprise Engineer (DCEE) certification within 2 months of employment.
- Possess enterprise-level experience with Linux, Windows 10, Mac10.11 and/or iOS.
- Possess certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
- Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems, and/or 2-4 years' experience with system management tools such as Altiris.
- Ability to lift up to 40 lbs. unassisted.
About Tad PGS, Inc.
Tad PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability
The Company will consider qualified applicants with arrest and conviction records.
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