Technical Support Specialist

hace 4 semanas

Río Cañas Barrio, Puerto Rico Atwell Llc A tiempo completo
Job Title: Technology Support Specialist

Atwell, LLC is a leading provider of consulting, engineering, and construction services, delivering innovative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio.

Job Summary:

We are seeking a highly skilled Technology Support Specialist to join our team. The successful candidate will provide end-user support for Atwell employees across the country, demonstrating creative problem-solving skills and developing proficiency in various technical areas.

Responsibilities:

  • Respond to technical assistance requests in person, phone, and electronically.
  • Troubleshoot technical-related user issues, including hardware, software, account, and printer issues.
  • Communicate technical information to both technical and non-technical personnel.
  • Install and support various software applications as needed and approved.
  • Follow all company processes and procedures.
  • Log all support-related tasks in the company ticketing system.
  • Provide support in the maintenance of the company's network and infrastructure as directed.
  • Maintain passwords, data integrity, and file system security according to company policy.
  • Set up and deploy workstations, servers, networks, and printers.
  • Manage inventory for workstations, laptops, and other IT assets in the company tracking system.
  • Stay current with system information, changes, and updates.
  • Support Mitel VOiP phone systems and configure & deploy desk phones as directed.
  • Support and troubleshoot for AutoCAD and other company design software.
  • Support servers across the organization as directed.
  • Support backup systems and their integrity.
  • Support the company data replication system and archives.
  • Support network infrastructure.
  • Provide after-hours support for all critical systems.
  • Assist and help manage and deploy company cell phones and other mobile devices.
  • Assist with technology outages as needed.
  • Travel as assigned and needed.
  • Additional projects and tasks assigned as needed.

Qualifications:

  • 5 years of experience in a corporate setting performing the essential functions of this position.
  • Bachelor's Degree in IT-related field preferred.
  • Experience with the following hardware: Dell, HP, Cisco, Extreme, Konica, Xerox, Toshiba, Oce, & Canon.
  • Experience with the following software: MS server 2008, 2012, & 2016, MS OS Win10, MS Office 2010, 0365, and Active Directory.

Benefits:

Atwell offers a comprehensive benefits package, including:

  • Generous Paid Time Off.
  • Paid Parental Leave.
  • Flexible work schedules.
  • Competitive Compensation packages.
  • Annual bonuses.
  • Spot bonuses.
  • Peer recognition awards.
  • 401(k) plan matching formula.
  • Tuition Assistance.
  • Student Loan Repayment.
  • Paid Licensing / Certification Fees and Renewals.
  • Financial Rewards for Obtaining Licensure.
  • Employee Referrals.
  • Annual Wellness Reimbursement.
  • 'Atwell'ness: Medical (BC/BS), Dental (Delta), and Vision (VSP) Health Savings Account & Flex Spending Account options.
  • Employer-paid LTD, STD, and life insurance.
  • Metlife Supplemental Benefits.
  • Member Assistance Program (MAP).

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