Desktop Support Technician

hace 4 semanas

Rio Cañas, Puerto Rico Child Crisis Center A tiempo completo

Job Details Job Location
Mesa - Administration 187 - Mesa, AZ

Position Type
Full Time

Education Level
High School

Salary Range
$18.00 - $25.00 Hourly

Travel Percentage
Up to 50%

Job Shift
Day

Job Category
Information Technology

Description

Since 1977, Child Crisis Arizona has been a symbol of hope, responding to the call of our community to prevent and intervene in child abuse and neglect. With unwavering dedication, we have nurtured and strengthened families, evolving our programs to meet the ever-changing needs of those we serve. Our mission is to provide children and youth in Arizona a safe environment, free from abuse and neglect by creating strong and successful families.

The IT Department is ready to hire an IT Technician to join our team.

We are seeking individuals who are compassionate, energetic, reliable, and hard-working and committed to providing the best possible technical service to our staff.

In this role, you will diagnose, repair and maintain hardware and software. Install and configure computer hardware and provide IT desktop support for the organization. You will be responsible for coordination & resolution of onsite and remote IT issues. Interact with personnel from different departments at different levels to troubleshoot their technical needs, and implement IT solutions to ensure staff workstations meet company and staff requirements.

Qualifications To be considered you must have: A High School Diploma and at least a minimum of six months experience in a help desk or desktop support function. A personal vehicle required for daily use for travel to different site locations. A level one fingerprint clearance card or the ability to obtain one before starting. Demonstrates proficiency with all Microsoft Office Professional programs, and has experience with Microsoft Office 10, 16, & 19 Working knowledge of Internet security and data privacy principles Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the user. Capable of researching a solution if no documentation on the issue is available. Self-directed once assigned work and functions with considerable independence. Perform laptop and desktop provisioning, deployment, troubleshooting, repair and maintain hardware and software throughout the organization. Troubleshoot basic internet connection issues (wireless, hardwire, VPN) Experience with mobile devices, printers, copiers, scanners, laptops, iPads, desk phones & workstations. Use a ticketing system to report individual work accomplishments and track Service Level Agreements (SLAs) Excellent communication and interpersonal skills to communicate with the user in non-technical terms so users understand. Outstanding organizational and time-management skills Must be able to display verbal and written communication skills that meet the requirements of the position and the needs of vendors and community liaisons. Must possess or be able to obtain a Level One Fingerprint Clearance Card A valid Arizona Driver's license with an acceptable 5-year driving record You are a star candidate if you have the above, and: Associate degree in Computer Science or related field; or combination of college coursework and relevant work experience Technology-related certifications such as CompTIA A+ Bilingual in English and Spanish As a valued member of our team, Child Crisis Arizona will provide you: Medical, Dental, and Vision coverage Health Savings Account Flexible Spending Account 401K with company match Generous amount of PTO Quarterly Staff Appreciation Activities Training and ongoing professional development opportunities ***Actual Pay Rates are based on Education and Experience

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl,talk, hear, taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

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