IT Support Specialist

hace 2 semanas


Río Cañas Barrio, Puerto Rico Arizona State University A tiempo completo
Job Description

Arizona State University is seeking a skilled Systems Support Analyst to join our Enterprise Technology team. As part of our team, you will provide endpoint support to students, faculty, and staff by utilizing your hardware, software, and IT troubleshooting expertise.

The ideal candidate will have a Bachelor's degree in Information Technology or a closely related field, and at least two years of experience in desktop diagnostic and trouble-shooting support. You should be able to self-manage and adapt to current priorities while meeting the expectations of our service partnership agreements.

We offer a comprehensive benefits package, including valuable employee benefits, ASU Tuition Reduction Program, low-cost health, dental, vision, and life insurance benefits, retirement program, paid time for volunteer and professional development, and a wellness program.

Responsibilities

  • Maintain day-to-day operations of a specialized support area
  • Provide on-site support and functions
  • Resolve, escalate, and prioritize IT support requests from students, staff, faculty, and alumni
  • Collaborate with other teams, vendors, and organizations to identify, plan, and implement solutions to IT needs
  • Consult with users, additional teams, and vendors on A/V support events and provide day-of support as required
  • Update ticket system to reflect activities performed and status of requests

Requirements

  • Bachelor's degree in Information Technology or closely related field
  • At least two years of experience in desktop diagnostic and trouble-shooting support
  • Ability to self-manage and adapt to current priorities while meeting the expectations of our service partnership agreements
  • Strong knowledge of SCCM, JAMF, ServiceNow, and other relevant enterprise support technologies

Arizona State University is an Equal Opportunity/Affirmative Action Employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.



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