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Technical Support Specialist
hace 1 mes
About Us
Dave & Buster's is a unique and dynamic work environment where no two days are ever the same. As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering an exceptional guest experience.
Job Summary
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. The successful candidate will be responsible for the repair and maintenance of our games, simulators, and technical equipment. They will also assist our guests and maintain ideal player conditions in the midway at all times.
Key Responsibilities
- Deliver an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.
- Provide timely and accurate service while managing wait times and communicating information as needed to guests, team members, and managers.
- Assist guests by repairing and maintaining amusement equipment in a timely manner.
- Load and refill tickets in redemption games, paying special attention to securing all ticket storage areas.
- Assist guests with all requests and answer questions as needed and make recommendations.
- Bid farewell to guests leaving, ensuring everything was satisfactory and inviting guests to return.
- Notify manager of any guest perceived to be unhappy.
- Responsible for stocking, displaying, and securing merchandise in all storage areas.
- Conduct merchandise inventory during and after shift, if applicable.
- Check for restocking of necessary supplies, bringing all areas up to standard, and discussing problem areas with manager.
- Review the cleanliness and organization of the midway games, ensuring all games are clean and unobstructed.
- Properly position and set up displays to increase guest traffic and promote sales.
- Assist in daily maintenance and organization of the tech room and storage areas.
- Efficiently and safely perform daily, weekly, monthly, and quarterly game maintenance as directed by management.
- Assist with general store maintenance as directed by management.
- Assist other team members as needed.
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.
- Must be friendly and able to smile a lot while working days, nights, and/or weekends as required.
- Technical and/or electrical skills preferred but not required.
- Must demonstrate ability to clearly communicate with guests and other team members.
- Must be at least 18 years of age.
Requirements
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:
- Work days, nights, and/or weekends as required.
- Work off an extension ladder.
- Work in a noisy, fast-paced environment with distracting conditions.
- Move about the facility and stand for long periods of time.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
