Technical Support Specialist
hace 2 semanas
Key Responsibilities:
As a Technical Support Representative at Helpware, you will be responsible for managing the complete customer and internal employee support life cycle. This includes providing administrative reception and L1 customer support via phone, email, and messaging platforms. You will also train employees and administer essential office hardware, networking, and productivity applications. Additionally, you will maintain database records, schedule customer engagements, internal training, and other events, and manage social media posts and commentary.
Requirements:
• Bilingual English proficiency
• General interest and technical savvy with computers and home automation devices (audio/video, smart-homes, security, simple networking)
• Proficiency using Microsoft Office/365 and Gmail productivity applications
• Ability to administer and provide basic customer support in 60 days: Microsoft Office/365 and Gmail productivity applications, CCTV, card access, home automation, intercom systems, and VoIP/SIP telephone systems
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