IT Infrastructure Specialist

We are seeking a highly skilled and experienced IT Infrastructure Specialist to join our team at Mm-Group. This role will be responsible for providing comprehensive technical support and maintenance of our production facility and office IT infrastructure.

Mm-Group is a leading global producer of carton board and folding cartons, with a commitment to sustainable development through innovative, recyclable packaging and paper products.

• Provide first and second-level end-user support for all company-owned technology, including desktops, laptops, local servers, printers, software, and mobile devices.
• Monitor and respond to the IT support ticket stream raised by the corporate call center, prioritizing appropriately and resolving in a timely manner or escalating as necessary.
• Advise and guide users on the use of IT systems and software, translating technical information into easily understood language.
• Install, test, and configure hardware, software, and functions according to specifications and directives from Central IT.
• Maintain general tidiness of the IT workplace in the interests of health and safety.
• Promote IT best practice and security awareness.
• Set up new starters and configure and issue IT equipment.
• Maintain asset registers for all IT assets.
• Manage return of IT equipment and IT asset disposal.

• 5 years' previous experience of working as an IT technician or in a relevant role.
• Bachelor's degree in Computer Science or degree standard specifically in IT.
• Familiarity with database concepts, especially in the printing industry.
• Excellent diagnostic and problem-solving skills.
• Excellent communication skills.
• Bilingual, English and Spanish, both written and verbal.
• Excellent organizational and time management skills.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Certification as an IT Technician will be advantageous.
• Experience with Microsoft and Success Factors.
• Excellent knowledge of MS Office, servers, endpoints, network infrastructure, and peripherals.
• Full driving license and own transport – occasional travel to US sites and overnight stays where necessary.

• A job in a stable, international company with long-term growth plans.
• Interesting and empowering roles in a team that lives our values of responsibility, collaboration, passion, and performance every day.
• Individual development opportunities, a wide range of MM-Academy training courses, and further benefits:

• 401k Plan
• Health Insurance
• Dental Insurance
• Short & Long Term Disability
• Basic Life Insurance