Customer Service Specialist

hace 3 semanas


San Juan, San Juan, Puerto Rico Target Human Resources Solutions A tiempo completo
About Target Human Resources Solutions

Target Human Resources Solutions is a leading provider of human resources solutions, dedicated to delivering exceptional support to our clients and their customers. We are committed to providing a positive and empowering work environment for our employees.

Job Summary

We are seeking a highly motivated and customer-focused Telephonic Customer Support Representative to join our team. As a key member of our customer service team, you will provide timely and effective support to our customers, resolving inquiries and addressing concerns in a professional and courteous manner.

Key Responsibilities
  • Verify patient eligibility and arrange appointments as needed
  • Provide assistance via verbal and written correspondence to subscribers, patients-relatives, providers, and account representatives
  • Authorize initial patient care per company policies and procedures
  • Perform telephonic non-clinical referrals for customers and document all calls in a timely manner
  • Conduct investigations and research to resolve customer inquiries, claims, and questions
  • Follow up with customers to ensure effective patient care and provision of services
Requirements
  • Bachelor's Degree in Behavioral Health or related field preferred
  • Minimum 2 years of experience in customer service in a behavioral health or managed care environment preferred
  • Knowledge and ability to interpret benefit, account, and claim information
  • Proficient in data entry and Microsoft Office software
Salary and Benefits

The estimated salary for this position is $45,000-$55,000 per year, depending on experience. In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About You

We are looking for a motivated and customer-focused individual who is passionate about providing exceptional support to others. If you have a strong background in customer service and are looking for a new challenge, we encourage you to apply.



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