Retail Service Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico O'Reilly Auto Parts A tiempo completo
Job Summary

The Retail Service Specialist will play a critical role in supporting the Store Manager and Assistant Managers in driving sales, delivering exceptional customer service, and maintaining a well-organized store environment.

Key Responsibilities
  • Lead store team members in providing outstanding customer service to retail and professional customers.
  • Supervise customer service levels on the retail showroom, ensuring team members execute customer service programs effectively.
  • Ensure timely processing of buy online/ship to store, hub and store to store transfers, and DC add orders, with customers notified upon shipment arrivals as needed.
  • Efficiently handle special orders and outside purchases, utilizing electronic outside purchase order ledgers.
  • Process retail customer returns and exchanges in a friendly and efficient manner, issuing refunds accurately and processing returned merchandise correctly.
  • Invoice all merchandise, including core charges and warranties, before product leaves the store.
  • Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
  • Ensure team members adhere to the posted work schedule, with changes/deviations approved by management and team members clocking in/out according to company policy.
  • Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, and securing the building.
Requirements
  • Strong communication skills
  • Ability to obtain RSS Certification
  • Desired: Retail sales experience, preferably in auto parts; automotive systems and repair knowledge; ASE Certification
Benefits
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
Equal Opportunity Employer

O'Reilly Auto Parts is an equal opportunity employer, administering hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.


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