Customer Experience Specialist

hace 2 meses


San Juan, San Juan, Puerto Rico Betternal Digitals Inc. A tiempo completo

Job Title: Call Center Specialist- Caguas

About the Job:

Evaluate customer interactions across all contact touchpoints to identify trends and patterns affecting the overall customer experience. Monitor service levels to continuously improve customer service.

Responsibilities:

  1. Engage in customer listening to identify pain points and expectations.
  2. Have a strong understanding of contact center operations, roles, equipment, standards, and processes.
  3. Utilize excellent organizational skills to manage day-to-day project and operational tasks, establish priorities, and adapt to changes in priorities.
  4. Proficient in Microsoft Office products (i.e., PowerPoint, Visio, Teams, Outlook).
  5. Bilingual (written and verbal) communication skills at a business level are a plus.

Requirements:
Graduate or Bachelor's Degree in management or a related field.
Strong organizational skills and adaptability.



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