Customer Service Associate

hace 1 mes


San Juan, San Juan, Puerto Rico Elevance Health A tiempo completo

About the Role:

The Customer Care Representative position at Elevance Health involves providing exceptional customer service to clients via phone and written correspondence. This role requires strong communication skills, attention to detail, and the ability to analyze problems and provide solutions.

Main Responsibilities:

  • Respond to customer inquiries regarding insurance benefits, provider contracts, and claims.
  • Operate a PC/image station to obtain and extract information, document activities, and make changes in the database.
  • Develop and maintain positive customer relationships, coordinating with various functions to ensure timely and effective service.
  • Research and analyze data to address operational challenges and customer service issues.

Requirements:

  • High School diploma or equivalent required.
  • Previous experience in an automated customer service environment or equivalent combination of education and experience.
  • Bilingual (Spanish/English) or multi-language skills preferred.


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