Customer Service Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico Popular A tiempo completo
Job Overview

At Popular, we offer a wide range of financial services and solutions to serve our communities in Puerto Rico, the United States, and the Virgin Islands. As an employee, we are dedicated to making our customers' dreams come true by providing innovative financial solutions at every stage of their life.

About Us

We are Puerto Rico's leading financial institution with over a century of experience. From a small bank, we have evolved into a large corporation offering various financial services and solutions to our customers, with presence in the United States, the Caribbean, and Latin America.

Job Description

We are seeking a highly motivated individual to join our team as a Customer Service Specialist. The successful candidate will be responsible for interacting with customers to provide information in response to their inquiries, ensuring that they receive the best service possible. Additionally, they will research and resolve customer service-related problems in an accurate and prompt manner.

Key Responsibilities:
  • Handling multiple systems and applications necessary to complete assigned tasks according to the businesses served by the unit.
  • Working with a sense of urgency on referred requests, completing them on the same day, and handling them according to the priorities established by the unit's service agreements.
  • Digitizing documents worked on.
  • Advising clients on the terms and conditions of approval of their application.
  • Coordinating disbursements according to the terms agreed with the client.
  • Guiding the client through the disbursement process.
  • Calling customers to follow up on their credit application, validate evidence or guidance on pending documents to be received.
  • Maintaining effective communication with colleagues from other areas, branches, telemarketing, help desk, among others for the effective handling of applications.
  • Performing additional unit-related tasks as required.
Requirements:
  • A positive and proactive attitude, willingness to listen, understand, and solve customers' needs to offer the best alternative according to their requirements.
  • Fluency in English and Spanish, both oral and written.
  • Excellent communication skills.
  • Excellent interpersonal skills.
  • Ability to handle objections over the phone.
  • Willingness to work under pressure and focused on achieving goals.
  • Ability to prioritize, work with multiple tasks simultaneously, and adapt to changing needs.
  • Willingsness to travel outside of Puerto Rico.
Education and Experience:

Bachelor's Degree in Business Administration or related field, and at least 1 year of experience in customer service.

Salary and Benefits:

We offer a competitive salary of $40,000 - $60,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and opportunities for career growth.



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