Front Office Supervisor
hace 2 semanas
Job Title: Front Office Supervisor
About the Role:
We are seeking a dynamic and service-oriented Front Office Supervisor to join our team at Schulte Hospitality Group. As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:
- Provide top-notch service to guests, exceeding their expectations
- Assign tasks to staff for efficient department operation
- Train new associates and cross-train existing staff
- Interview and hire new associates for the department
- Promote teamwork and associate morale
- Treat people with respect and recognize associate successes
- Have a thorough knowledge of emergency procedures and ensure staff responds appropriately
- Assist Emergency Response Team as necessary
- Monitor daily status of rooms, rates, and packages
- Coordinate blocking of rooms and ensure accurate status and readiness for check-in
- Hire, coach, and discipline direct reports
- Interact positively and professionally with guests to resolve issues
- Demonstrate knowledge of EEO policy, Fair Employment Practices, and Fair Labor Standards Act
- Promote a harassment-free work environment
- Act as Manager on Duty as required
Requirements:
- In-depth knowledge of hotel Front Desk operations
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
About Us:
Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries.
What We Offer:
- A rewarding, fun, and flexible work environment
- Exciting perks
- An atmosphere designed to encourage and promote career growth within the company
- A robust benefit package, including:
- Work Today, Get Paid today, with Daily Pay
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more
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