Front Office Supervisor

hace 4 semanas


San Juan, San Juan, Puerto Rico Schulte Hospitality Group A tiempo completo

Job Title: Front Office Supervisor

About the Role:

We are seeking a dynamic and service-oriented Front Office Supervisor to join our team at Schulte Hospitality Group. As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Provide top-notch service to guests, exceeding their expectations
  • Assign tasks to staff for efficient department operation
  • Train new associates and cross-train existing staff
  • Interview and hire new associates for the department
  • Promote teamwork and associate morale
  • Treat people with respect and recognize associate successes
  • Have a thorough knowledge of emergency procedures and ensure staff responds appropriately
  • Assist Emergency Response Team as necessary
  • Monitor daily status of rooms, rates, and packages
  • Coordinate blocking of rooms and ensure accurate status and readiness for check-in
  • Hire, coach, and discipline direct reports
  • Interact positively and professionally with guests to resolve issues
  • Demonstrate knowledge of EEO policy, Fair Employment Practices, and Fair Labor Standards Act
  • Promote a harassment-free work environment
  • Act as Manager on Duty as required

Requirements:

  • In-depth knowledge of hotel Front Desk operations
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

About Us:

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries.

What We Offer:

  • A rewarding, fun, and flexible work environment
  • Exciting perks
  • An atmosphere designed to encourage and promote career growth within the company
  • A robust benefit package, including:
    • Work Today, Get Paid today, with Daily Pay
    • Free Telemedicine and Virtual Mental Health care access for All Associates starting day one
    • Multiple Health Insurance and Life Insurance options
    • 401k Plan + Company Match
    • Paid Time Off
    • Holiday Pay
    • Pet Insurance
    • Employee Assistance Program
    • Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more

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