Front Desk Operations Manager

hace 4 semanas


San Juan, San Juan, Puerto Rico Homewood Suites & Hampton Irvine A tiempo completo
Front Desk Supervisor

Homewood/Hampton Irvine Spectrum is seeking a dedicated and experienced Front Desk Supervisor to lead our front desk team. The ideal candidate will ensure exceptional service for our guests, supervise the team, resolve issues, and uphold our standards of service excellence.

Key Responsibilities:
  • Supervision of Staff: Lead, mentor, and train front desk associates to ensure smooth and efficient operation of the front desk.
  • Guest Relations: Handle guest inquiries, complaints, and requests in a professional and timely manner.
  • Operations Management: Oversee the daily operations of the front desk, including check-in/check-out procedures, reservations, room assignments, and accurate processing of guest payments.
  • Communication: Maintain effective communication with other hotel departments to ensure a seamless guest experience.
  • Reporting: Prepare and maintain reports related to front desk operations, including occupancy, revenue, and guest satisfaction metrics.
Qualifications:
  • Experience: Minimum of 2-3 years of experience in a front desk role within the hospitality industry, with at least 1 year in a supervisory or leadership capacity.
  • Education: High school diploma or equivalent required; a degree in hospitality management or a related field is preferred.
  • Skills: Strong leadership and interpersonal skills, with the ability to motivate and develop team members.

This position requires flexibility, including the ability to work weekends, holidays, and shift work as needed. The ideal candidate will have a passion for delivering outstanding customer service and a commitment to exceeding guest expectations.



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