Front Office Supervisor
hace 2 semanas
Job Title: Front Office Supervisor
Company: Schulte Hospitality Group
Job Summary:
We are seeking a skilled Front Office Supervisor to provide exceptional customer service and lead our front desk team to success. As a Front Office Supervisor, you will be responsible for ensuring a seamless guest experience, managing front desk operations, and supervising a team of front desk agents.
Key Responsibilities:
- Provide top-notch customer service to guests, exceeding their expectations and ensuring a positive experience.
- Manage front desk operations, including checking guests in and out, handling room assignments, and resolving any issues that may arise.
- Supervise and train front desk agents, providing guidance and support to ensure they are meeting their responsibilities and providing excellent service.
- Monitor and maintain accurate records of guest stays, including room assignments and billing information.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and excellent guest service.
Requirements:
- 2+ years of experience in a front office or customer service role.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong leadership and supervisory skills, with the ability to motivate and train a team.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Knowledge of hotel operations and front desk procedures.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a leading hospitality company and be part of a team that is passionate about delivering exceptional guest experiences.
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