Front Office Supervisor

hace 2 semanas


San Juan, San Juan, Puerto Rico Schulte Hospitality Group A tiempo completo

Job Title: Front Office Supervisor

Company: Schulte Hospitality Group

Job Summary:

We are seeking a skilled Front Office Supervisor to provide exceptional customer service and lead our front desk team to success. As a Front Office Supervisor, you will be responsible for ensuring a seamless guest experience, managing front desk operations, and supervising a team of front desk agents.

Key Responsibilities:

  • Provide top-notch customer service to guests, exceeding their expectations and ensuring a positive experience.
  • Manage front desk operations, including checking guests in and out, handling room assignments, and resolving any issues that may arise.
  • Supervise and train front desk agents, providing guidance and support to ensure they are meeting their responsibilities and providing excellent service.
  • Monitor and maintain accurate records of guest stays, including room assignments and billing information.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and excellent guest service.

Requirements:

  • 2+ years of experience in a front office or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong leadership and supervisory skills, with the ability to motivate and train a team.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Knowledge of hotel operations and front desk procedures.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading hospitality company and be part of a team that is passionate about delivering exceptional guest experiences.

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