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Front Desk Operations Manager
hace 1 mes
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott Vacations Worldwide. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.
Key Responsibilities- Manage day-to-day front desk operations, ensuring high-quality service and meeting customer expectations.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Supervise and train front desk staff to ensure they have the skills and knowledge to provide excellent customer service.
- Monitor and analyze financial performance, identifying areas for improvement and implementing cost-saving measures.
- Collaborate with other departments to ensure seamless communication and coordination.
- High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related field preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
