Front Office Director
hace 4 semanas
As a Front Office Director at The Condado Plaza Hotel, you will be responsible for directing and administering all Front Office Operations to ensure profitability, control costs, and quality standards to provide total guest satisfaction with the highest level of courteous, professional, and efficient service within Hilton standards.
Key Responsibilities:- Directs and administers all Front Office Operations to ensure profitability, control costs, and quality standards.
- Manages and motivates all front office team members to include hiring, supervision, training, counseling, communicating objectives for the day, disciplining, scheduling, and visually monitoring performance.
- Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue.
- Compiles and prepares financial reports, including rate and availability calendar.
- Reviews, submits for approval, and orders capital budget items as required.
- Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing team members in details of work.
- Organizes, conducts, and/or attends meetings to obtain and disseminate pertinent information.
- Guides team members to provide superior service, maintain a healthy, professional appearance, and a positive working attitude.
- Monitors team member performance and encourages improvement.
- Implements and monitors all corporate marketing programs to include HHonors and guest comment programs.
- Interacts positively with customers and takes action to resolve problems to satisfaction of parties involved.
- Assists in check-in/check-out of guests or any related guest service activity.
- Constantly monitors throughout the hotel and troubleshoots problems.
- Reviews MOD logs/MOD reports and guest comments in order to follow up on guest concerns.
- Coordinates team members and logistics for all major group movements and special requirements.
- Attends training programs which may include travel.
- Attends departmental communication meetings, operational area, and/or Hotel.
- Complies with Hilton Rules, Policies, and Regulations for the safe and efficient operation of the hotel.
- Any other tasks assigned by General Manager.
- Considerable knowledge of computer systems for registration, reservations, and backup systems.
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Ability to read, write, speak, and understand the English language to communicate with guests and team members.
- Thorough organization and supervisory skills proficient in accomplishing the task.
- Ability to develop subordinates to enhance advancement in the hotel and corporation.
- Ability to analyze complex statistical data and make judgments accordingly.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
- High School graduate or equivalent required.
- 3-5 years of experience.
- 2+ years of experience, supervising.
- Assistant or Director of Front Office experience.
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