Medical Office Coordinator

hace 1 semana


San Juan, San Juan, Puerto Rico Lifestance Health A tiempo completo

Job Summary: We are seeking a highly skilled Medical Office Coordinator to join our team at Lifestance Health. As a key member of our front office staff, you will be responsible for managing daily activities, ensuring quality customer service, and providing administrative support to our clinicians.

Key Responsibilities:

  • Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner.
  • Provide exceptional customer service, responding quickly and appropriately to patient needs.
  • Assist patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, and miscellaneous inquiries.
  • Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
  • Collect all in-person and telehealth co-payments and account balances at the time of service.
  • Complete insurance eligibility verification and reach out to patients to resolve any issues.

Requirements:

  • High School or equivalent required, associates/bachelor's degree preferred.
  • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential Information (HIPAA).

About Lifestance Health: LifeStance Health is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents, and adults experiencing a variety of mental health conditions. We are committed to delivering compassionate care and improving access to trusted, affordable, and personalized mental healthcare.



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