Centralized Services Technical Lead

hace 1 mes


Guaynabo, Guaynabo, Puerto Rico Walgreens A tiempo completo
Job Description

We are seeking a skilled Function Lead Centralized Services to join our team. This role will be responsible for acting as the front line leader for Centralized Services, providing daily support to team members and ensuring they deliver exceptional experiences to customers.

Key Responsibilities:

  • Resolve complex technical issues and provide guidance to team members.
  • Supervise daily activities, provide feedback, and coach team members on quality standards.
  • Plan, prioritize, and organize work to meet established objectives.
  • Monitor trends and notify supervisors of recurring or high-priority issues.
  • Maintain records of customer interactions, details, complaints, comments, and action taken.
  • Continuously improve processes with enhancements and ideas.
  • Monitor team member performance, build morale, motivate team members, and use constructive coaching.
  • Identify areas for additional development and make recommendations.
  • Ensure compliance with laws, company policies, and procedures.

About Walgreens

A Leader in Healthcare and Pharmacy

Walgreens is an integrated healthcare, pharmacy, and retail leader with a 170-year heritage of caring for communities. Our purpose is to create more joyful lives through better health. We operate nearly 9,000 retail locations across America, Puerto Rico, and the US Virgin Islands, serving over 10 million customers each day. Our pharmacists play a critical role in delivering equitable access to care for medically underserved populations.

Your Benefits

The actual salary you can expect to receive, plus bonus, will depend on experience, seniority, location, and other factors permitted by law. For more information about benefits, please visit [insert link].

Estimated Salary Range: $80,000 - $110,000 per year



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