Technical Support Specialist

hace 2 meses


Guaynabo, Guaynabo, Puerto Rico PR001 Marsh Saldana Inc A tiempo completo

 Job Title: Technical Support Analyst


 


About the Role


We are seeking a highly skilled individual to join our IT Services team at PR001 Marsh Saldana Inc. As a Technical Support Analyst, you will play a crucial role in maintaining our IT infrastructure and delivering exceptional customer service.


 


Key Responsibilities



  • Provide comprehensive support for desktop hardware and software technologies to ensure users have the tools they need to succeed.
  • Install, maintain, troubleshoot, and repair all desktop hardware and software technologies.
  • Activate and support Blackberry devices for seamless communication.
  • Assist with the setup and operation of audio-visual hardware as required by end users.
  • Respond to incidents within Service Level Agreements and follow up with customers to ensure timely resolution and satisfaction.
  • Educate users on proper use and maintenance of hardware and software technologies.
  • Maintain accurate records of hardware and software using the Corporate Asset Management System.

 


Requirements



  • A minimum of two years of experience in technical support roles.
  • An Associate degree in Computer Systems or related field.
  • Proficiency in Microsoft Office Suite is preferred.
  • Intermediate conversational English skills.
  • Strong customer service orientation and results-driven mindset.
  • Familiarity with AI technologies and ServiceNow is a plus.
  • Knowledge of Office Telephony Systems.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.

 


About PR001 Marsh Saldana Inc


PR001 Marsh Saldana Inc is a leading insurance broker and risk adviser. With over 45,000 colleagues advising clients in over 130 countries, we serve commercial and individual clients with data-driven risk solutions and advisory services. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.


 


What We Offer



  • Professional development opportunities and interesting work.
  • A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
  • Benefits and rewards to enhance your well-being.

 


About Our Company


Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.


 


We are committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Language: en



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