IT Support Specialist

hace 2 semanas


Ponce, Ponce, Puerto Rico General Dynamics A tiempo completo
Job Description

Job Title: Help Desk Technician

Job Summary: We are seeking a highly skilled Help Desk Technician to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician, you will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Responsibilities:

  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Answer questions about installation, operation, configuration, customization and usage of assigned products
  • Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Maintain appropriate licenses, training and/or certifications, as needed
  • Research and determine applicability of new/emerging certification programs
  • Recommend applicable certifications for lower-level team members

Requirements:

  • 7+ years of related experience
  • BA/BS degree

About Us: GDIT is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

We Offer:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from

Equal Opportunity/Affirmative Action Employer: GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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