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Desktop Support Specialist

hace 2 meses

Ponce, Ponce, Puerto Rico Virtual Service Operations A tiempo completo

Are you looking to take the next step in your IT career? Let's explore a new opportunity in Virtual Service Operations.

Opportunity:

We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in El Segundo, California. In this role, you will be part of our growing relationship with a great client and have responsibilities in both Desktop and Depot Support.

Responsibilities - Desktop Support

  • Provide workstation software break-fix support
  • Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment
  • IMAC - PC install, moves, adds, and changes
  • Image loads
  • Asset recovery
  • Asset tagging
  • Printer support
  • Client Center (Tech Bar) support
  • IT Service Management updates
  • Other client support duties needed to maintain workstation operations and customer satisfaction may be assigned

Responsibilities - Depot Support

  • Manage orderly storage of equipment within client build center (depot)
  • Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling
  • Receive returned equipment from end users and process as appropriate

Qualifications:

  • Previous working experience in desktop support is desired, however, training will be provided for all entry-level new hires
  • Knowledge of PC imaging
  • Experience with change management and incident management
  • Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
  • Experienced with Linux OS (RedHat v8 preferred)

Requirements:

  • Must be within driving distance of El Segundo, California, and willing to work onsite
  • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

What is Important to Us:

  • You are an excellent communicator in writing and speaking
  • You have the ability to work independently but also value teamwork
  • Your problem-solving skills are excellent
  • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career
  • You seek a community of virtue-centered co-workers and clients

What we offer you:

  • As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates
  • We provide ongoing learning and development opportunities to foster continuous growth

More About VSO:

  • VSO is a hybrid cloud and managed services consulting firm
  • Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft, and others
  • VSO leverages numerous other partner relationships so as to provide our customers with optimal support
  • We take pride in taking care of our employees
  • We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more

For more information, please visit our website at https://vso-inc.com/careers

Salary Description:

$17.00/hr - $28.00/hr