Network Support Specialist

hace 2 semanas


Ponce, Ponce, Puerto Rico Karl Storz Endoscopy A tiempo completo

Job Title: OR1 Network Support Specialist



About Us: KARL STORZ is a leading independent company in the MedTech manufacturing region in Germany, renowned for pioneering innovations in minimally invasive surgery and OR integration.



Job Summary: We seek a skilled AV System Support Engineer to provide technical support for field-based OR1 operations and external customers, ensuring optimal function of network-based operating room systems.



Key Responsibilities:


  • Provide technical support for OR1 systems, including network troubleshooting, installation, and maintenance
  • Interface with customers to deliver training, technical assistance, and software maintenance
  • Perform advanced troubleshooting of audio, video, control, and network signals
  • Adhere to project timelines and service protocols
  • Maintain accurate documentation and quality reports
  • Identify and communicate potential process improvements


Requirements:


  • 2 years in troubleshooting complex electronic media systems and network devices
  • AA/AS in a technical field (or equivalent experience)
  • Expertise in AV systems, Windows server environments, IT infrastructure, and network topology
  • Strong communication, problem-solving abilities, customer service focus, and attention to detail


Preferred Qualifications: CompTIA A or CTS certifications. Willingness to travel extensively and meet hospital credentialing requirements.



About the Company: With more than 9,000 associates worldwide and 1,800 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities manage costs, streamline operations, and deliver positive patient outcomes.



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