Family Advocacy Program Support Service Assistant

hace 3 semanas


Guaynabo, Guaynabo, Puerto Rico Zeiders Enterprises, Inc. A tiempo completo

Job Title: Family Advocacy Program Support Service Assistant

Summary: Zeiders Enterprises, Inc. is seeking a Support Service Assistant to support the US Army IMCOM Family Advocacy Support Services contract.

Essential Duties and Responsibilities:

  • Assist the FAPM with coordination and implementation of FAP efforts, including FAP Trainings, PSB-CY, IDC-CCSM, Victim Advocacy, New Parent Support, and Taskers.
  • Coordinate schedules, provide logistical support, perform administrative functions, and maintain calendars, training certificates, and assist with completing minutes for Multi-Disciplinary Team (MDT) and IDC-CCSM-Family Advocacy System of Record (FASOR).
  • Assist with FAPM in establishing SOPs, Memorandum of Understanding (MOUs), and Memorandum of Agreements (MOAs).
  • Maintain FAP Annual/Monthly Trainings Roster and assist with maintaining certification files/checklist and prepare for certification review.

Required Education and/or Experience Qualifications:

  • Bachelor's degree in a social science area.
  • Minimum of 3 years of professional experience working with family violence/advocacy support services.
  • Minimum of 3 years of administrative assistance experience.
  • Proficiency in MS Office Suite and business automation equipment.
  • Interpersonal, oral communication, and written communication skills.
  • Ability to travel 5% of the time.
  • US Citizen.
  • Must pass a pre-employment background check.

Preferred Qualifications:

  • Understanding of military culture and lifestyle.
  • 2 years' experience supporting DoD/Army programs.

Other Skills and Abilities:

This position requires access to Government facilities and systems. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies:

  • Ability to work both independently and as part of a team.
  • Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses a personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Pay Rate: $31,000-$36,700

PLEASE NOTE: This is a Service Contract Act (SCA) covered position and the range represented on this posting is a national range. The pay rate and health and welfare allowance are specified in the applicable wage determination which includes prevailing wage based on position and location.



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