Dedicated Healthcare Support Specialist
hace 3 días
At Conduent Business Services, we deliver mission-critical services and solutions to Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and their customers. We are seeking a dedicated individual to join our Healthcare Call Center team as a Bilingual Customer Service Representative (Hybrid). Benefits of this role:
- Starting salary of $13.67 per hour, with opportunities for growth within the healthcare team
- A comprehensive benefits package, including medical, dental, and vision coverage for you and your family
- Paid time off, allowing you to recharge and focus on your well-being
- Hours of operation: Monday to Sunday, 8am-8pm EST, with flexible production schedules during training
- An opportunity to make a difference in people's lives by providing exceptional customer service and support
This is a Hybrid position, requiring residency within commutable distance to Guaynabo, Puerto Rico, and on-site attendance during on-the-job training and occasional requests.
About the Role:
As a member of our Healthcare Call Center team, you will be responsible for handling incoming calls from customers, actively listening to understand their needs, and providing solutions to complex problems. You will work closely with a supportive team to create positive experiences for our customers and clients.
Responsibilities:
- Manage a steady volume of incoming calls while navigating multiple systems
- Provide exceptional customer service and communication skills to resolve customer queries
- Work collaboratively with the team to achieve shared goals and objectives
- Maintain punctuality and dependability to ensure client success
Requirements:
- A passion for helping others and delivering comprehensive solutions
- Natural empathy and excellent communication skills
- The ability to type 25 words per minute and possess keyboarding and software proficiency
- Internet speed of 25 download and 10 upload
- High school diploma, GED, or college degree
- Able to successfully complete a mandatory paid training program
- Background check required for this position
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