Automotive Sales and Service Leader
hace 2 días
Role Overview: As a Call Center Manager at Appleone, you will be responsible for leading a team of professionals to deliver exceptional customer service and drive business growth through strategic lead generation and follow-up initiatives.
Key Responsibilities:
- Lead a high-performing team of BDC representatives to achieve sales and service objectives.
- Develop and execute plans to optimize lead conversion rates, improve customer satisfaction, and increase sales revenue.
- Collaborate with cross-functional teams, including marketing and sales, to align business strategies and drive results.
- Provide coaching and training to team members to enhance their skills and knowledge in areas such as customer service, sales, and lead handling.
- Monitor and analyze KPIs to inform business decisions and optimize performance.
- Prepare and present regular performance reports to senior management, highlighting successes and areas for improvement.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years' experience in a BDC or call center environment, preferably within the automotive industry.
- Proven experience in managing a team and meeting sales and service goals.
- Proficient in CRM software, MS Office (Excel, Outlook, Word), and other relevant tools.
- Fluent in both Spanish and English (written, conversational, and comprehension).
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced, target-driven environment.
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