Senior Customer Success Manager

hace 4 semanas


Puerto Diablo Barrio, Puerto Rico Jobleads-Us A tiempo completo
Job Description:

Mendix, a leading low-code application development platform, is seeking a highly skilled and experienced Senior Customer Success Manager to join our rapidly growing team. As a key member of our customer success team, you will play a critical role in driving the adoption and expansion of the Mendix platform, ensuring customer satisfaction, and exceeding revenue goals.

Responsibilities:
  • Build and sustain strong customer relationships, driving the adoption and expansion of the Mendix platform to exceed revenue goals.
  • Work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
  • Lead the post-sales effort in building Enterprise Success Programs, delivering consistent value to customers.
  • Become a Mendix platform-adoption expert, intelligently discussing and teaching the value and purpose of each part of the Mendix platform and the adoption roadmap.
  • Apply domain expertise with customers in best-practice discussions, specific to the use of Mendix or more general regarding enterprise success.
Requirements:
  • Demonstrable experience in executive-level account management, spanning from pre-sales through the full lifecycle in a high-growth technology environment.
  • Proven track record as a customer-facing leader, managing successful Professional Services operations in a fast-growing Software as a Service (SaaS) business or related technology.
  • Cloud Industry and IT Systems Management knowledge are strongly preferred.
  • Hands-on experience in software development or IT is highly preferred.
  • Accountability for driving additional revenue through customer expansion.
  • An understanding of technology and an ability to distinctly explain technological and business concepts.
  • Proven effectiveness in complex digital transformation projects.
  • A strong digital transformational vision.
  • Exceptional executive-level communication, presentation, and interpersonal skills.
  • Extensive experience in customer onboarding and customer success.


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