First Level Service Technician

hace 5 días


San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completo

About the Role

We seek an exceptional individual to fill this critical position. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and experience in first-level technical support.

Key Responsibilities:

  1. Provide comprehensive technical assistance to customers via multiple channels, including phone and email.
  2. Work collaboratively with internal teams to resolve complex technical issues.
  3. Develop and maintain thorough knowledge of company systems, policies, and procedures.

Job Requirements:

Required Skills and Qualifications:
  1. Bachelor's degree in Computer Science, Information Technology specialty, or related field.
  2. Minimum one (1) year systems hardware and application-level experience.
  3. Understanding of network and system technologies, including Microsoft OS, Active Directory, Exchange, and desktop software.

Benefits Package:

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.


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