
Export and Import Specialist
hace 4 días
In this role, you will be responsible for providing top-notch customer service, responding to queries, and resolving issues in a timely manner. Your expertise in Export and Import lifecycle case management will ensure seamless transactions and efficient communication with customers.
Responsibilities:- Customer Case Management: Monitor and attend customer cases based on set priorities or Service Level Agreements.
- Phone Call Support: Attend phone calls for general customer service inquiries regarding import/export transactions.
- Compliance Checks: Perform basic compliance checks prior to release arranged by relevant authorities.
- Service Charges: Add charges for extra services, local charges including storage, and inform estimated time of departure and distribute invoices accordingly.
- Door Moves: Communicate arriving or departing door moves to the team. Upon cargo release, notify and coordinate with customers for inland delivery.
- Cargo Release: Handle Import and Export cargo release upon request from customers.
- Pre-Arrival Notification: Pre-Arrival Notification to customers via email. Print "Customs BLs" and Manifests and send to Agents for further action.
- Demurrage Charges: Invoice accrued Demurrage charges to import customers in a timely manner.
- Request Escalation: Receive and escalate demurrage discount requests, free time, and shipments cancellation notifications from customers.
- Communication: Inform customers of relevant information regarding their shipments and maintain excellent communication through the entire import and export cycle.
- Exception Handling: Handle customer exceptions requests, customer special demands, unexpected shipment disruptions, issues, complaints, and provide appropriate solutions within committed timelines.
- Lifecycle Management: Manage lifecycle case management and dispatch cases to back-office teams for further processing.
- Case Ownership: Case ownership throughout the entire lifecycle of interactions with customers and must not be forwarded to other departments.
- Customer Inquiries: Answering customer inquiries: Responding to customer calls, cases, or chat messages to provide support, answer questions, and resolve issues within service level agreements.
- Bachelor's degree in Business Administration, International Business, or Industrial Engineering.
- At least 3 years of experience in customer service or logistics (preferable).
- Basic Excel skills for data analysis and record-keeping.
- Intermediate or advanced English proficiency for effective communication.
- Proactive, strong verbal and communication skills, Customer Service oriented approach.
-
Customer Service Representative
hace 5 días
San Juan, San Juan, Puerto Rico Search Latam A tiempo completoJob OverviewWe are seeking a highly skilled and proactive professional to provide exceptional customer service, ensuring timely responses to general requests related to Export and Import lifecycle case management.Main Responsibilities:Monitor and attend customer cases based on set priority or Service Level Agreement.Attend phone calls for general customer...
-
Logistics Support Coordinator
hace 4 días
San Juan, San Juan, Puerto Rico Search Latam A tiempo completoAbout the RoleThis is an exciting opportunity to join our team as a Logistics Support Coordinator, where you will play a critical role in providing exceptional customer service and ensuring smooth transactions. Your expertise in Export and Import lifecycle case management will make a significant impact on our customers' experience.Key Responsibilities:Career...
-
Compliance and Risk Management Specialist
hace 4 días
San Juan, San Juan, Puerto Rico Qrc Group Llc A tiempo completoJob Summary:The Compliance and Risk Management Specialist will be responsible for leading initiatives related to data integrity compliance and ensuring alignment with regulatory and quality standards across processes, systems, and documentation.Key Responsibilities:Collaborate with cross-functional teams to address compliance gaps and ensure alignment with...
-
Scheduling and Coordination Specialist
hace 5 días
San Juan, San Juan, Puerto Rico Dcmc Partners A tiempo completoJob Description:DCMC Partners is seeking an experienced Scheduling and Coordination Specialist to join our team. As a key member of our program management team, you will be responsible for managing the scheduling and coordination of program activities across projects.Your primary focus will be on ensuring that project timelines, milestones, and deliverables...
-
Benefits Counselor and Outreach Specialist
hace 4 días
San Juan, San Juan, Puerto Rico Movimiento Para El Alcance De Vida Independiente ( A tiempo completoAs a Benefits Counselor and Outreach Specialist at Movimiento Para El Alcance De Vida Independiente, you will have the opportunity to make a significant impact in the lives of individuals with disabilities. Our organization is dedicated to delivering high-quality services and promoting independent living. In this role, you will be responsible for...
-
Technical Support and Payroll Specialist
hace 5 días
San Juan, San Juan, Puerto Rico Di Lavoro Group, Llc. A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support and Payroll Specialist to join our team at Di Lavoro Group, Llc. The ideal candidate will possess excellent communication skills and be able to respond to customer inquiries promptly and professionally using various communication methods.Key Responsibilities:Perform remote troubleshooting through...
-
MRI Imaging Specialist
hace 4 días
San Juan, San Juan, Puerto Rico Promed Staffing Resources A tiempo completoJob Summary We are seeking a skilled MRI Imaging Specialist to join our team at Promed Staffing Resources. As an MRI Imaging Specialist, you will be responsible for operating MRI equipment to produce high-quality images of the body. Key Responsibilities • Position patients on the examining table and place specified coils close to the area of interest,...
-
Financial Operations Specialist
hace 5 días
San Juan, San Juan, Puerto Rico Americas Leading Finance Llc A tiempo completoJob Description:Americas Leading Finance Llc seeks a detail-oriented Financial Operations Specialist to provide backup support to the Senior Servicing and Operations Manager in administering and assisting users with our core systems.The selected candidate will document configuration, testing, and implementation of fixes and new functionalities for our core...
-
Financial Operations Specialist
hace 5 días
San Juan, San Juan, Puerto Rico Cygnus Healthcare And Technologies A tiempo completoAccounting Operations ManagerWe are seeking an experienced professional to manage day-to-day accounting operations, ensuring compliance with tax laws and financial regulations. This role involves collaborating with teams across departments to optimize financial efficiency.Key Responsibilities:Manage bookkeeping and financial reporting;Prepare quarterly...
-
Cybersecurity Systems Specialist
hace 5 días
San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completoJob DescriptionWe are seeking a highly skilled Cybersecurity Systems Specialist to join our team at Buscojobs Puerto Rico.The ideal candidate will have a strong background in information security and be able to perform assessments and accreditations before releasing new systems to production.This role requires collaboration with Information Security, the IT...
-
Electromechanical Specialist
hace 5 días
San Juan, San Juan, Puerto Rico Integrated Power Services A tiempo completoWe are seeking a skilled Electromechanical Specialist to join our team at Integrated Power Services (IPS). As a key member of the IPS team, you will play a vital role in ensuring the reliability of critical infrastructure across North America and the United Kingdom.ResponsibilitiesTroubleshoot, repair, and maintain equipment: Utilize your technical expertise...
-
Business Insights Specialist
hace 4 días
San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completoJob OverviewBuscojobs Puerto Rico is seeking a highly skilled Business Insights Specialist to join our team. The ideal candidate will be responsible for executing multiple business strategies across different frequencies, utilizing automated data extractions, transformations, and delivery tools.
-
Senior Quality Systems Specialist
hace 4 días
San Juan, San Juan, Puerto Rico Scot Forge Co. A tiempo completo**Job Title: Senior Quality Systems Specialist**Job Summary:Scot Forge Co. is seeking a Senior Quality Systems Specialist to provide leadership on industry-specific quality systems requirements, primarily in the aerospace and defense industries. This role will serve as a key authority resource for interpreting specifications and ensuring compliance with...
-
Financial Management Specialist
hace 5 días
San Juan, San Juan, Puerto Rico Drogueria Betances A tiempo completoJob OverviewDroguería Betances is seeking a highly skilled financial specialist to oversee financial processes, ensuring accuracy and efficiency. The ideal candidate will possess exceptional analytical skills, excellent communication abilities, and the capacity to work effectively under pressure.The successful applicant will be responsible for managing...
-
QuickBooks Specialist
hace 4 días
San Juan, San Juan, Puerto Rico Navarro Acevedo & Co., Psc A tiempo completoWe are seeking a detail-oriented and organized individual to fill the position of QuickBooks Specialist. In this role, you will be responsible for recording financial transactions, performing bank reconciliations, and processing payroll within our organization.You will also be tasked with communicating with clients to obtain necessary tax and...
-
Health and Environment Specialist
hace 5 días
San Juan, San Juan, Puerto Rico Enk A tiempo completoJob OverviewAt Enk, we prioritize the well-being of our employees and the community. As a Safety Compliance Officer, you will be responsible for implementing and maintaining a safe work environment that adheres to regulatory standards.Responsibilities:Safety Program DevelopmentDesign and implement effective safety programs to mitigate risks and prevent...
-
Audit Technology Specialist
hace 2 días
San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completoAbout the JobWe are seeking a highly skilled Audit Technology Specialist to join our team. In this role, you will analyze data gathered to evaluate the design effectiveness of controls established by Management and develop programs to test operating effectiveness as applicable.With your comprehensive understanding of internal control environments within the...
-
Estimating and Drafting Specialist
hace 4 días
San Juan, San Juan, Puerto Rico Aireko A tiempo completoAbout the RoleThis position requires a highly organized and efficient individual who can plan and organize their work, work independently, and contribute to team efforts.The Drafter-Estimator will produce accurate estimates based on material quantities and labor considerations, using OnScreen Takeoff, Excel, and Sage Estimating software.Key...
-
Tax and Corporate Specialist
hace 5 días
San Juan, San Juan, Puerto Rico Mbg A tiempo completoJob DescriptionMbg seeks a highly skilled Corporate and Tax Associate to join our team.About the Role:As a Corporate and Tax Associate, you will conduct comprehensive research on corporate tax laws and regulations to ensure compliance.You will provide expert legal advice and guidance on the tax implications of business transactions and corporate...
-
Automation Engineer Specialist
hace 5 días
San Juan, San Juan, Puerto Rico Dcmc Partners A tiempo completoAt Dcmc Partners, we are seeking a highly skilled Automation Engineer Specialist to join our team. This role involves overseeing the design review and implementation of automation systems for construction projects.The successful candidate will ensure that all automation and control systems are optimized for performance, compliant with regulatory standards,...