Heavy Duty Parts Sales and Operations Manager
hace 2 semanas
General Manager
Job Summary:We are seeking an experienced General Manager to lead our Wholesale Distribution Center. The successful candidate will have a strong background in heavy-duty parts sales and operations, with a proven track record in driving sales growth and improving customer satisfaction.
Key Responsibilities:- Develop and execute strategic plans to achieve sales targets and expand our customer base.
- Establish trust with customers to determine sales needs and identify future expansion opportunities.
- Deliver high-level customer service by building relationships to increase sales and maintain a professional industry network.
- Provide accurate reporting of key performance indicators and make recommendations to improve customer service and retention.
- Stay up to date on industry standards and new innovations to increase sales.
- Oversee all Distribution Center functions and workspaces.
- Act as the highest source of information for warehouse, inventory, product concerns, and standard procedures.
- Recruit, interview, hire, and train staff, and liaise with sales departments, operational departments, and executive management to ensure order fulfillment needs are met.
- Develop employees to achieve a high-performance level and manage costs and assets to achieve financial performance targets.
- Maintain a safe and clean workspace.
- Bachelor's degree in Sales, Marketing, or Business.
- 5+ years of industry experience in heavy-duty parts sales.
- 3+ years of experience in supervisory/management position.
- 3+ years of parts sales experience.
- Proven track record in operations and customer service.
- Ability to manage a P&L and calculate profit margins.
- Excellent communication and customer service skills.
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