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Store Operations Director
hace 2 meses
The role of an Assistant Manager at Abercrombie & Fitch Stores is multifaceted, requiring a unique blend of business acumen, operational expertise, and creative flair. As a key member of the store team, you will be responsible for driving sales results by analyzing market trends and providing exceptional customer service. Your duties will include overseeing daily store operations, from opening and closing routines to driving efficiency in all store processes. You will also leverage your creative skills through floorset updates, styling recommendations, and product knowledge.
Key Responsibilities:
- Customer Experience: Deliver best-in-class customer service, ensuring a seamless and personalized shopping experience for our clients.
- Drives Sales: Analyze sales data and implement strategies to drive sales growth, while maintaining a deep understanding of our product offerings.
- OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels, guaranteeing a cohesive customer experience across all touchpoints.
- Store Presentation and Sales Floor Supervision: Oversee the visual merchandising and sales floor presentation, ensuring a compelling and engaging shopping environment.
- Store & Stockroom Operations: Manage daily store operations, including opening and closing routines, and maintain a well-organized stockroom.
- Staffing, Scheduling, and Payroll Management: Recruit, train, and develop a high-performing team, while ensuring accurate payroll management.
- Training and Development: Provide ongoing training and coaching to ensure team members are equipped to deliver exceptional customer service and meet sales goals.
- Communication: Foster open and transparent communication among team members, ensuring a positive and inclusive work environment.
- Asset Protection: Maintain a secure and safe store environment, protecting Abercrombie & Fitch's assets and intellectual property.
Qualifications:
- Bachelor's degree or one year of supervisory experience in a customer-facing role.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Inclusion and diversity awareness, with a passion for creating a welcoming and inclusive store culture.
- Ability to multitask, prioritize tasks, and meet deadlines in a dynamic retail environment.
- Strong interpersonal and communication skills, with a focus on building a high-performing team.
- Drive to achieve results, with a commitment to sales growth and customer satisfaction.
- Adaptability and flexibility, with a willingness to learn and evolve in a rapidly changing retail landscape.
- Fashion interest and knowledge, with a passion for our brand and product offerings.
Abercrombie & Fitch Store Assistant Manager Benefits:
- Competitive salary and bonus structure.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) savings plan with company match.
- Paid time off and paid volunteer day per year.
- Merchandise discount and opportunities for career advancement.
- A global team of like-minded individuals who share a passion for fashion and customer service.
