Sales Support Specialist
hace 2 semanas
As a Sales Support Specialist at Trane Technologies, you will play a critical role in enhancing customer service level capabilities by providing sales support to the Dealer & Parts sales processes. Your primary responsibilities will include handling general customer inquiries and requests, providing technical support, and ensuring total customer satisfaction.
Key Responsibilities:
- Handle general customer inquiries and requests for Parts & Unitary departments.
- Provide technical support to customers.
- Provide equipment & parts inventory availability.
- Receive and process customers' equipment & parts orders.
- Actively make aware customers of products promotions.
- Respond to customers' enquiries, questions, or complaints regarding products or services.
- Knowledge of the Trane product line to be able and demonstrate and discuss with customers.
- Follow up verbally or in writing to ensure total customer satisfaction.
- Proper canalization of customer inquiries to other departments.
- Willing to work under pressure and able to perform the duties on time.
- Customer oriented and excellent interpersonal relations.
- Enquires and communicates customer's perceptions by gathering customer feedback and sharing information with management.
- Able to work overtime and weekends as required.
- Follows up to Unitary Projects, managing commercial variables like Pipeline Management and Accounts Management, using Trane designated tools, like Salesforce or similars.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable accommodations feasible to enable individuals with disabilities to perform the essential functions.
- Computer knowledge (Windows, MS Office, Oracle).
- Two years certificate from college (associate degree) or technical school in HVAC, and three to five years of customer service experience dealing directly with customers.
About Trane Technologies:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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