Sales Support Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico Trane Technologies A tiempo completo
Job Summary

As a Sales Support Specialist at Trane Technologies, you will play a critical role in enhancing customer service level capabilities by providing sales support to the Dealer & Parts sales processes. Your primary responsibilities will include handling general customer inquiries and requests, providing technical support, and ensuring total customer satisfaction.

Key Responsibilities:
  • Handle general customer inquiries and requests for Parts & Unitary departments.
  • Provide technical support to customers.
  • Provide equipment & parts inventory availability.
  • Receive and process customers' equipment & parts orders.
  • Actively make aware customers of products promotions.
  • Respond to customers' enquiries, questions, or complaints regarding products or services.
  • Knowledge of the Trane product line to be able and demonstrate and discuss with customers.
  • Follow up verbally or in writing to ensure total customer satisfaction.
  • Proper canalization of customer inquiries to other departments.
  • Willing to work under pressure and able to perform the duties on time.
  • Customer oriented and excellent interpersonal relations.
  • Enquires and communicates customer's perceptions by gathering customer feedback and sharing information with management.
  • Able to work overtime and weekends as required.
  • Follows up to Unitary Projects, managing commercial variables like Pipeline Management and Accounts Management, using Trane designated tools, like Salesforce or similars.

Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Reasonable accommodations feasible to enable individuals with disabilities to perform the essential functions.
  • Computer knowledge (Windows, MS Office, Oracle).
  • Two years certificate from college (associate degree) or technical school in HVAC, and three to five years of customer service experience dealing directly with customers.

About Trane Technologies:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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