Retail Store Operations Manager
hace 5 días
We are a retail company obsessed with customer satisfaction, innovation, and having the best culture in our industry. Our goal is to provide an amazing shopping experience for our customers.
Job OverviewThe Assistant Store Manager is a key member of our store leadership team, responsible for supporting the Store Manager in promoting a sales-focused culture and ensuring great customer experience and maximum profitability. This role involves managing sales operations, asset protection, and human resources functions.
Responsibilities- Sales Culture
- Analyze sales reports and KPIs to determine business needs, executing in-store business and sales strategies in partnership with the Store Manager.
- Establish clear expectations, holding the store team accountable for achieving brand, performance, and behavior standards.
- Control payroll and supply budgets.
- Operational Activities
- Perform basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, payroll accuracy documents, and merchandise flow processes.
- Manage financial activities effectively, including cash handling and reporting, price changes, and merchandise handling.
- Ensure all register transactions are completed accurately and in accordance with policy.
- Talent Development
- Assist in recruiting, hiring, and developing a high-performing team.
- Support training programs, seminars, and follow-up, assessing and coaching store team members on performance.
- Resolve human resources issues in a timely and effective manner, partnering with the Store Manager.
- High School diploma or equivalent required.
- 2+ years of retail management experience preferred.
- Excellent communication, verbal, and written skills.
- Able to learn or adapt to technology provided by the company.
- Proven excellent customer service skills with a statistical track record in sales and leadership.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Strong leadership qualities, training, and team-building skills.
- Knowledge of administrative aspects of store operations.
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and qualifications. Additionally, we offer competitive benefits, including health insurance, 401(k) matching, and opportunities for career growth and professional development.
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