Account Executive

hace 1 mes

San Juan, San Juan, Puerto Rico Trane Technologies A tiempo completo

We are seeking a highly skilled Account Manager to join our team at Trane Technologies. As an Account Manager, you will play a crucial role in providing sales support to the Dealer & Parts sales processes, enhancing customer service level capabilities.


Key Responsibilities:
  • Handle general phone calls, e-mails & in-house customer inquiries and requests for Parts & Unitary departments.
  • Dealer equipment price quotes
  • Conduct sales of HVAC parts, equipment, & supplies over the phone, and walk-in customers.
  • Provides technical support to customers
  • Provides equipment & parts inventory availability
  • Receives & process customers equipment & parts orders
  • Actively makes aware customers of products promotions
  • Responds to customers enquiries, questions, or complaints regarding products or services
  • Knowledge of the Trane product line to be able and demonstrate and discuss with customers
  • Follows up verbally or in writing to ensure total customer satisfaction
  • Proper canalization of customer inquiries to other departments.
  • Willing to work under pressure and able to perform the duties on time.
  • Customer oriented and excellent interpersonal relations.
  • Enquires and communicates customer's perceptions by gathering customer feedback and sharing information with management.
  • Able to work overtime and weekends as required.
  • Follows up to Unitary Projects, managing commercial variables like Pipeline Management and Accounts Management, using Trane designated tools, like Salesforce or similars.

Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Reasonable accommodations feasible to enable individuals with disabilities to perform the essential functions.
  • Computer knowledge (Windows, MS Office, Oracle)
  • Two years certificate from college (associate degree) or technical school in HVAC, and three to five years of customer service experience dealing directly with customers.

Compensation and Benefits:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.


The estimated salary for this position is $65,000 - $80,000 per year, depending on location and experience.

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