IT Service Management Specialist
hace 1 mes
We are seeking a highly skilled IT Service Management Specialist to join our team at Buscojobs Puerto Rico. This exciting opportunity offers a competitive salary of $65,000 - $90,000 per year.
About the RoleAs an IT Service Management Specialist, you will be responsible for designing and implementing Jira workflows, fields, dashboards, and integrations. You will work closely with cross-functional teams to analyze system needs and develop solutions that ensure an optimized and streamlined user experience.
The ideal candidate will have comprehensive knowledge of Jira Software and Jira Service Management, including customization and integration. They will also possess strong analytical, problem-solving, and technical skills.
Key Responsibilities:- Administer and configure Jira Software and Jira Service Management according to organizational needs.
- Customize workflows, fields, dashboards, reports, and implement necessary plugins and integrations.
- Define and manage user roles within Jira, collaborating with different teams to understand role requirements.
- Stay updated on the latest Agile and ITSM practices, ensuring Jira aligns with these methodologies.
- Collaborate with teams to implement and support Agile and ITSM practices within Jira.
- Configure and maintain Jira Service Management in alignment with IT service management best practices.
- Work closely with service teams to understand their needs and tailor Jira Service Management accordingly.
- Monitor and analyze system performance, implementing improvements to enhance user experience.
- Implement and maintain security protocols within Jira to ensure data protection.
- Ensure compliance with relevant regulations and standards.
- Facilitate collaboration between development, QA, service management, and other teams to ensure Jira supports broader business goals.
- Maintain detailed and up-to-date documentation of configurations, policies, and procedures.
- Support in contract process and communication with vendors.
To succeed in this role, you will need:
- A Bachelor's degree in Computer Science, Industrial Engineering, or Business Administration, or equivalent.
- One (1) to three (3) years of experience in business or systems analysis, project, or product management, preferably in technology or financial services industry.
- Comprehensive knowledge of Jira Software and Jira Service Management, including customization and integration.
- Knowledge or certifications of Agile methodologies and ITSM practices.
- Familiarity with scripting languages like Groovy for workflow customization.
- Strong analytical, problem-solving, and technical skills.
- Knowledge in Microsoft Office tools.
- Bilingual (Spanish/English: verbal and writing communications).
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