Customer Experience Specialist
hace 2 semanas
We are seeking a highly skilled Customer Experience Specialist to join our team in San Juan, Cupey. As a key member of our Retail Lending Operations team, you will play a crucial role in delivering exceptional customer experiences and ensuring the seamless execution of loan accounting entries.
Key Responsibilities- Provide top-notch support to internal and external customers via phone calls, ensuring their needs are met promptly and efficiently.
- Disburse new loan entries through the CCTM platform with accuracy and precision, maintaining the highest standards of quality.
- Execute demographics customer data updates within ILS, IDA, and other relevant systems, guaranteeing the integrity of customer information.
- Prepare and deliver customer letters related to existing loans, fostering open communication and trust.
- Bachelor's Degree in Business Administration or a related field, with at least 60 approved credits.
- TWO years of experience working in credit products or similar areas, with a proven track record of delivering excellent customer experiences.
- Exceptional customer service skills, with the ability to build strong relationships and influence others to achieve shared goals.
- Strong time management skills, with the ability to prioritize tasks, work under pressure, and meet deadlines.
- Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint), as well as verbal, written, and interpersonal communication skills in English and Spanish (Intermediate level).
Popular is Puerto Rico's leading financial institution, dedicated to making our customers' dreams come true by offering financial solutions at every stage of their lives. With over a century of experience, we've evolved into a large corporation offering a wide range of services and financial solutions, serving communities across the United States, the Caribbean, and Latin America.
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Claims Resolution Specialist
hace 2 semanas
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Claims Resolution Specialist
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Customer Service Representative
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IT Service Management Specialist
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Highly Skilled IT Infrastructure Specialist
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Senior IT Operations Specialist
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Call Center Systems Integration Specialist
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Financial Fraud Detection Specialist
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Insurance Claims Specialist
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Senior Lending Operations Representative
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Adjuster
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