Empleos actuales relacionados con Business Systems Liaison - Cupey - Buscojobs Puerto Rico

  • Business Systems Liaison

    hace 4 semanas

    Cupey, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    General DescriptionThe position of Business Systems Liaison of the Individual Credit Systems Administration specializes in finding, analyzing, and developing technology solutions to support the business areas. The position is characterized by dynamism and constant interaction with the diverse units of Popular. The candidate must have the ability to identify...

  • Business Systems Liaison

    hace 4 días

    Cupey, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    Job TypeFull:Time ExemptGeneral DescriptionAdministers, coordinates, manages, and supports the call center application(s) to ensure sustained operational performance of the call recordings, workforce management, inbound and outbound configurations, daily maintenance, among others.Essential Duties and Responsibilities:Work with business units to optimize the...

  • Systems Analyst

    hace 6 días

    Cupey, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    Job TypeFull Time Job OpportunityGeneral DescriptionWe are looking for a System Analyst for the Technology Management Division to help implement technology solutions in a cost:effective way by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring high level of quality of the delivered product. Essential...

  • IT Systems Specialist

    hace 6 días

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    We are looking for an experienced IT Systems Specialist to join our team. As an IT Systems Specialist, you will be responsible for finding innovative ways to improve existing processes, writing clear and concise user stories, and integrating the needs of multiple stakeholders to produce an overall solution.The ideal candidate will have a strong background in...

  • Business Analyst Financial And Data Insights

    hace 4 semanas

    Cupey, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    General Description:The Business Analyst is responsible for analyzing and providing financial and statistical insights on business results, clients trends and channel usage. Will also analyze financial performance against key business metrics and document pertinent financial highlights that will enable management to determine progress against budget and...

  • Business Analyst Industrial Engineer

    hace 2 semanas

    Cupey, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    General Description:Analyzes business results and processes.Essential Duties and ResponsibilitiesDesign and Implementation Responsibilitiesstylemargin:bottom:11.0px::Gather business requirements from end users and design process flows.:Identify process improvement opportunities.:Implement operational processes and strategies and validate their...

  • Cloud Systems Architect

    hace 3 días

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    Senior Software EngineerWe are seeking an exceptional Senior Software Engineer to join our team and play a pivotal role in shaping our digital products.The Mi Banco app has received excellent customer feedback, achieving a 4.8-star rating on the iOS App Store.Key Responsibilities:Develop and analyze complex software requirements to ensure alignment with...

  • Supervisor

    hace 4 semanas

    Cupey, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    General DescriptionSupervise the operations of the Disbursement Team while ensuring compliance with the procedures from all the business that we serve. Be proactive in managing the team members offering guidance, training, among other responsibilities, to ensure a professional and positive environment for them to meet their goals. Establish and maintain...

  • Operational Efficiency Expert

    hace 1 día

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    Key Qualifications:To be successful in this role, candidates must possess strong analytical and problem-solving skills, with the ability to work independently with minimal supervision. Additionally, excellent communication and interpersonal skills are essential, along with self-motivation and a team-oriented mindset.Responsibilities:Design and implement...

  • Industrial Process Improvement Specialist

    hace 2 días

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    Job Overview:This position is responsible for analyzing business results and processes, identifying improvement opportunities, and implementing operational strategies to enhance efficiency.Key Responsibilities:Design and implement process flows to improve business performanceDevelop complex queries in SQL, Access, Power Query, Power Pivot, SAS, Cognos, and...

  • Operations Improvement Specialist

    hace 3 días

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    Job DescriptionAnalyze business results and processes to identify areas for improvement, ensuring seamless operational efficiency.Key ResponsibilitiesGather business requirements from end-users and design process flows to enhance productivity.Identify process improvement opportunities through data analysis and implement effective solutions.Develop complex...

  • Infrastructure Specialist

    hace 3 días

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    Job Description: Infrastructure SpecialistWe are looking for a skilled Infrastructure Specialist to join our team, where you will play a key role in supporting daily business operations and facilitating business changes in our Managed Service environment.The successful candidate will be responsible for managing certification environments for applications,...

  • Technical Solutions Architect

    hace 6 días

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    We are seeking a skilled Technical Solutions Architect to join our team. In this role, you will be responsible for designing and implementing cost-effective technology solutions that meet the requirements of various initiatives. Your primary focus will be on determining the needs of stakeholders, communicating them clearly, and ensuring high-quality product...

  • Enterprise Software Developer

    hace 5 días

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    We are seeking an experienced Enterprise Software Developer to join our team. As an Enterprise Software Developer, you will be responsible for gathering data to help determine prioritization of work items, conducting and analyzing primary research on users and competitors, and ensuring releases are deployed successfully.The ideal candidate will have a strong...

  • Data Driven Decision Maker

    hace 3 días

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    Required Skills and QualificationsBachelor's Degree in Industrial Engineering or Information Systems.One year (1) of experience in process improvement, data analysis, automation of processes, or related fieldworks in the service industry.Experience developing data-driven analytical solutions.Business Analyst Certification, PMP, Microsoft Certified...

  • Chief Technology Officer

    hace 3 días

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    Job Title: Chief Technology OfficerWe are seeking a skilled Chief Technology Officer to oversee daily business operations and facilitate business changes in our Managed Service environment.The successful candidate will be responsible for managing certification environments for applications, overseeing development, and continuously improving internal...

  • Software Engineering Lead

    hace 3 días

    Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

    Senior Software EngineerThis role is pivotal in shaping the definition, vision, design, and technical roadmap for our digital products.The Mi Banco app enables seamless account management for customers with a 4.8-star rating on iOS.Key Responsibilities:Analyze requirements to determine their impact on new or existing systems.Drive technical direction and...

Business Systems Liaison

hace 4 semanas

Cupey, Puerto Rico Buscojobs Puerto Rico A tiempo completo

General Description:

Administers, coordinates, manages, and supports the call center application(s) to ensure sustained operational performance of the call recordings, workforce management, inbound and outbound configurations, daily maintenance, among others. In addition, knowledge of Collection Applications.

Essential Duties and Responsibilities:

:
Work with business units to optimize the use of the call center and collections applications.
:
Perform changes and updates to provide business unit with the requirements and needs to ensure optimization of the ILSD Division.

:
Establish planning and execution of tests, and certification of application releases and changes.
:
Prepare requirements documents to improve operational processes and implement modifications to comply with regulations or new releases.
:
Work with senior/lead system engineers to understand and implement IT infrastructure designs and rollouts.
:
Experience and understanding the Call Center applications integration with the collection's application.
:
Participate in scrum meetings. Collaborate in task prioritization process.
:
Prepare and document standard operating procedures and protocols.
:
Help create content to train users on how to use applications. Prepare and conduct training programs for application deployments and upgrades, if necessary.
:
Develop standard documents for diagnosing and testing of issues.
:
Communicate new releases and/or changes to business unit.
:
Ensure that time frames are met according to all requirements.
:
Perform Test scripts and Certify Production Phase.
:
Testing (UAT) of platform after OS and application patches or upgrades.
:
Responsible for daily maintenance of our applications and users that support our Call Center and collections systems.
:
Assist in the technical support of the server environment and the applications residing on these servers.
:
Work with technical/support/incident to identify needs and mitigate risks.
:
Perform recurring procedures, validate application usability, and monitor system stability, ensuring that all operational tasks run
:
error:free and application performance is optimal.
:
Looks for and suggests improvements to applications. Recommend new capabilities based on KPI monitoring. Identify customer challenges and articulate them to broader team.
:
Manage ad:hoc requests of the applications in charge.
:
Manage efficiency in tasks, assisting in user's request.
:
Ensure compliance with BPPR and IT policies. In addition to Audit and Compliance Divisions requirements.
:
Ability to provide technical support to other team members including agents and management, Works well with multiple teams.
:
Perform audit trail and alarm monitoring and maintain documentation.
:
Perform user certifications.
:
Able to document and ensure the retention time of audio and video for any audit and quality process.
:
Configure routing of T1/SIP lines, and others Network Devices.
:
Troubleshoot telephony problems include issues that require interfacing with vendor engineers.
:
Perform tests required for the contingency plans developed for the different call centers and collections systems.
:
Collaborate in any IT incident management related to the call center/collections systems and refer issues to appropriate vendors
:
Aspect or Evertec or CGI.

Experience

stylemargin:bottom:11.0px:
:
Collection Systems and/or Call Center Experience (2 years preferred) or equivalent
:
Working as a System Administrator (3 years preferred) or equivalent
:
Experience in Outbound and Inbound Configurations and access Routings
:
Experience supporting multi:vendor technology solutions
:
Experience working with Aspect/ CGI applications, reporting and tools
:
Experience working with local communication service providers (TDM, SIP) and Long Distance providers
:
Experience with Aspect or CGI Systems.
:
Basic understanding of collection applica