Technical Support Specialist
hace 4 semanas
At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States, and Virgin Islands. As employees, we are dedicated to making our customers' dreams come true by providing financial solutions at each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions, and strongly support the communities we serve; therefore, we value their diverse skills, experiences, and backgrounds.
Job Description:
The main function of this role will be to research, analyze, and perform daily checks, as delivered by the insurance group. This includes verification and processing of physical checks in Caparra (surpluses, advances, final payments, among others). Additionally, you will process refunds, keep track of payments received from payments to the principal of the different branches, among other tasks.
Key Responsibilities:
- Verifies and analyzes invoices for advance checks, final payments, leftovers, substitution, and payments to the workshop that are requested for issuance ensuring the corresponding accounting accounts are updated and the amounts and information on the check are correct.
- Receive checks from the claims staff from the different insurance companies.
- Process all checks received from claims.
- Process refunds within 1 to 15 business days.
Requirements:
To excel in this role, you should have basic knowledge of accounting and experience handling monetary transactions. You should also be able to think critically and analytically, and possess computer skills including proficiency in Microsoft Office applications with special domain in Microsoft Excel. Strong oral and written communication skills in both English and Spanish are required. Ability to work under pressure and with multiple tasks at the same time is essential. Capacity to work in teams and collaborate with peers to meet common goals is also necessary. Must be detail-oriented and organized.
Benefits:
This employment opportunity is located in the Caparra area. We strive to create an inclusive workplace where everyone feels valued and supported. If you have a disability and need assistance with the application process, please contact us. We are an Equal Opportunity Employer. By applying to this position, you acknowledge that Popular may require your services during and immediately after any emergency situation or natural disaster.
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